Thank you for shopping at Mineralgia. If you are not entirely satisfied with your purchase, we're here to help. If you ordered through the Website or an authorized Mineralgia Retail location, you have 30 days from the date of purchase to receive a full refund.
To be eligible for a return, your item must be returned in original packaging, with receipt or proof of purchase.
Refunds: Once we receive your item, your refund will be processed in 4 to 6 weeks, we will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the shipping fees will be deducted from your refund.
Damaged items: If your product arrives damaged, please contact us, send a photo, so that we can send you a new product. Help us with order and delivery information so that we can insure future products arrive in good condition.
Contact Us
If you have any questions on how to return your item to us, contact us.
The way you use our products has a dramatic impact on the results you'll see. That's why our refund policy for our Natural Pain Cream is simple. If you follow the application instructions inside our box for the prescribed amount of time and don't feel a reduction in your level of pain we'll refund your money.
If you ordered from our website or purchased in a brick & mortar location:
To receive a full refund, simply mail your tube and the original sales receipt to the address below:
Mineralgia
12568 W Washington Blvd.
Los Angeles, CA 90066
Please allow 4-6 weeks for refund processing. When mailing your return, we recommend getting a tracking number from the US Postal Service.